Discovering information behavior in sense making. III: the person
Journal of the American Society for Information Science
Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why we twitter: understanding microblogging usage and communities
Proceedings of the 9th WebKDD and 1st SNA-KDD 2007 workshop on Web mining and social network analysis
Information Technology for Development - Creating Innovative Forms of Cooperation and Partnerships for Development: Role of IT Strategies, Architectures, and Services
Internet information and communication behavior during a political moment: The Iraq war, March 2003
Journal of the American Society for Information Science and Technology
Social Science Computer Review
Microblogging after a major disaster in China: a case study of the 2010 Yushu earthquake
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Information control and terrorism: Tracking the Mumbai terrorist attack through twitter
Information Systems Frontiers
Trending Twitter topics in English: An international comparison
Journal of the American Society for Information Science and Technology
Delivering patients to sacré coeur: collective intelligence in digital volunteer communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information sharing on social media sites
Computers in Human Behavior
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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The purpose of this study is to understand how microblogging communications change and contribute to collective sense-making over time during a crisis. Using B. Dervin's (1983) theory of sense-making applied to crises and communications during crises, we examined 7, 184 microblogging communications sent in response to three violent crises that occurred on U. S. college campuses. The analysis of patterns of microblogging communications found that information-sharing behaviors dominated the early response phase of violent crises, and opinion sharing increased over time, peaking in the recovery phase of the crises. The analysis of individual microblogging communications identified various themes in the conversation threads that not only helped individual contributors make sense of the situation but also helped others who followed the conversation. The results of this study show that microblogging can play a vital role in collective sense-making during crises.