Delivering patients to sacré coeur: collective intelligence in digital volunteer communities

Authors:
Kate Starbird
Affiliations:
University of Washington, Seattle, Washington, USA
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2013

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Abstract

This study examines the information-processing activities of digital volunteers and other connected ICT users in the wake of crisis events. Synthesizing findings from several previous research studies of digital volunteerism, this paper offers a new approach for conceptualizing the activities of digital volunteers, shifting from a focus on organizing to a focus on information movement. Using the lens of distributed cognition, this research describes collective intelligence as transformations of information within a system where cognition is distributed socially across individuals as well as through their tools and resources. This paper demonstrates how digital volunteers, through activities such as relaying, amplifying, verifying, and structuring information, function as a collectively intelligent cognitive system in the wake of disaster events.