Disembodied conduct: communication through video in a multi-media office environment
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Experiences in the use of a media space
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Harmonious working and CSCW: computer technology and air traffic control
Studies in computer supported cooperative work
ClearBoard: a seamless medium for shared drawing and conversation with eye contact
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Turning away from talking heads: the use of video-as-data in neurosurgery
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The role of flight progress strips in en route air traffic control: a time-series analysis
International Journal of Human-Computer Studies
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
The affordances of media spaces for collaboration
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ambiguities, awareness and economy: a study of emergency service work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Ambiguities, Awareness and Economy: A Study ofEmergency Service Work
Computer Supported Cooperative Work
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 1: Analysis and design
Making action visible in time-critical work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cognitive properties of a whiteboard: a case study in a trauma centre
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
The duality of articulation work in large heterogeneous settings - a study in health care
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
On a Mission without a Home Base: Conceptualizing Nomadicity in Student Group Work
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Computer Supported Cooperative Work
Teamwork Errors in Trauma Resuscitation
ACM Transactions on Computer-Human Interaction (TOCHI)
Constructing CSCW: The First Quarter Century
Computer Supported Cooperative Work
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Cooperation in time-critical and physically distributed work settings, such as air traffic control, requires extensive coordination between the involved actors. For this coordination to be efficient the controllers rely both on the comprehensive use of rules and procedures, and on artifacts supporting them in following these procedures. At the Copenhagen Air Traffic Control Center this coordination is largely carried out through the use of a flight plan database system, paper flight strips, and a closed-circuit television system. In relation to the introduction of a new and increasingly automated system in the year 2003 this paper discusses the coordinative functions served by these three, soon to be replaced, artifacts from a design perspective. Despite the skepticism expressed in previous research, our results show that a further computerization could be successful if the coordinative functions the system currently fulfills are properly preserved.