Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Coordination in software development
Communications of the ACM
Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
From the social to the systematic
Computer Supported Cooperative Work - Special issue on studies of cooperative design
The coordinative functions of flight strips: air traffic control work revisited
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
The geography of coordination: dealing with distance in R&D work
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Accumulating and Coordinating: Occasions for Information Technologies in Medical Work
Computer Supported Cooperative Work
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
The AWARE architecture: supporting context-mediated social awareness in mobile cooperation
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Coordinating heterogeneous work: information and representation in medical care
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Torres, a Conceptual Framework for Articulation Work across Boundaries
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Computer Supported Cooperative Work
Re-coordinating activities: an investigation of articulation work in patient transfers
Proceedings of the 2013 conference on Computer supported cooperative work
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Based on an empirical study of articulation work in a health care setting this paper discusses core characteristics of articulation work in large settings. We argue that articulation work in large-scale settings is characterized by a dual nature, especially by a duality between articulation handled internally in a local work arrangement and articulation activities undertaken across boundaries of local work arrangements appears. We suggest that our understanding of articulation activities is related to a distinction between local and global work arrangements. We illustrate how cooperating actors involved in any given trajectory (e.g., a patient trajectory) have to articulate their activities in accordance with both a local and a global dimension. The distinction between local and global is important when aiming at understanding articulation work in large-scale heterogenous settings. The differences and their consequences are discussed. The paper conclude in some reflections on the challenges implied by the local/global variations, both for the analysis of large heterogeneous work settings and for design of IT support.