In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Managerial influence in the implementation of new technology
Management Science
Some social and economic consequences of groupware for flight crew
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Groupware in the wild: lessons learned from a year of virtual collocation
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Framing mobile collaborations and mobile technologies
Wireless world
Smart Mobs: The Next Social Revolution
Smart Mobs: The Next Social Revolution
Extreme work teams: using SWAT teams as a model for coordinating distributed robots
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Social Science Computer Review
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effect of location-awareness on rendezvous behaviour
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Personal, Portable, Pedestrian: Mobile Phones in Japanese Life
Personal, Portable, Pedestrian: Mobile Phones in Japanese Life
Making action visible in time-critical work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The role of moderating factors in user technology acceptance
International Journal of Human-Computer Studies
Challenges in designing interactive systems for emergency response
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
A comparison of chat and audio in media rich environments
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Email overload at work: an analysis of factors associated with email strain
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
A study of emergency response work: patterns of mobile phone interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A groupware design framework for loosely coupled workgroups
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Briefing news reporting with mobile assignments: perceptions, needs and challenges
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Social influences on secure development tool adoption: why security tools spread
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Hi-index | 0.00 |
This research explores the effectiveness of mobile wireless information and communication technologies (ICTs) for law enforcement teams. Law enforcement teams require real-time information access and rapid communication to diagnose potential threats, analyze problems, and coordinate actions. To meet these needs, two U.S. law enforcement organizations implemented pilot trials of RIM BlackBerries for approximately 650 squad members. These trials provided an opportunity to assess acceptance, use, and perceived performance benefits of the technology as well as factors influencing these outcomes. Data were collected from semi-structured interviews, user surveys, and system logs. Although the work teams and tasks were similar in the two organizations, the outcomes, while generally positive, differed markedly, with much greater acceptance and use in one organization versus the other. Results show how technical factors, functionality, and implementation processes account for these differences and illustrate how mobile wireless ICT can meet the unique needs for information access and communication in investigative action teams. We expect that these findings will generalize beyond action teams as more mobile workers in a variety of domains adopt wireless handheld technologies.