CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Quiet calls: talking silently on mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Framing mobile collaborations and mobile technologies
Wireless world
America Calling: A Social History of the Telephone to 1940
America Calling: A Social History of the Telephone to 1940
The Social Life of Information
The Social Life of Information
Technology in Action
Knowledge and Communities
Collaborative Virtual Environments: Digital Places and Spaces for Interaction
Collaborative Virtual Environments: Digital Places and Spaces for Interaction
Work Naked: Eight Essential Principles for Peak Performance in the Virtual Workplace
Work Naked: Eight Essential Principles for Peak Performance in the Virtual Workplace
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Smart Mobs: The Next Social Revolution
Smart Mobs: The Next Social Revolution
Hyper-coordination via mobile phones in Norway
Perpetual contact
Inhabited Information Spaces: Living With Your Data
Inhabited Information Spaces: Living With Your Data
Personal, Portable, Pedestrian: Mobile Phones in Japanese Life
Personal, Portable, Pedestrian: Mobile Phones in Japanese Life
MaJaB: improving resource management for web-based applications on mobile devices
Proceedings of the 7th international conference on Mobile systems, applications, and services
Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units
Computer Supported Cooperative Work
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
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The development and spread of cellular phones have been remarkable in recent years, and these phones are becoming an integral part of the social infrastructure. Owing to mobile technology, especially cellular phone technology, the way of working that entails being unconstrained by time and space has flourished. Over a period of five years, we have investigated various fields of work that involve mobile workers such as sales representatives and repair technicians. Cellular phones were observed to have had a significant influence on task organization and the structure of communication in these fields of work. This paper describes how mobile workers have incorporated this new technology into their work creatively and constructively. Furthermore, it describes how cellular phones have changed the relationship between and enhanced the communication network among coworkers and customers. As a result, we demonstrate how cellular phones are evolving into a type of collaborative tool that supports collaborative work between mobile workers, instead of a communication tool that merely connects two individuals. In other words, based on ethnographical observation, we show that cellular phones are a fundamental element of CSCW technology for mobile workers.