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From the Publisher:Knowledge and Communities is the first book dedicated to a major new knowledge management topic. "Communities of Practice" are cross-organizational groups of people sharing knowledge, solving common problems, and exchanging insights and frustrations. Knowledge and Communities, a collection of authoritative articles, describes the dynamics of these groups and explains how they enable organizational knowledge to be creating, shared, and applied. Features: Hot-topic - addresses how virtual/on-line communities drive an organization's e-commerce and knowledge strategies Establishes best practices for building and maintaining traditional and virtual communities