Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
Innovation Explosion: Using Intellect and Software to Revolutionize Growth Strategies
Innovation Explosion: Using Intellect and Software to Revolutionize Growth Strategies
Harvard Business Review on Knowledge Management
Harvard Business Review on Knowledge Management
Clicks and Mortar: Passion Driven Growth in an Internet Driven World
Clicks and Mortar: Passion Driven Growth in an Internet Driven World
Knowledge and Communities
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Managing customer knowledge in electronic commerce
Knowledge management and networked environments
A case-based reasoning framework for workflow model management
Data & Knowledge Engineering - Special issue: Advances in business process management
An agent-based approach for coordinating product design workflows
Computers in Industry
TOWARD A SYNERGY BETWEEN SIMULATION AND KNOWLEDGE MANAGEMENT FOR BUSINESS INTELLIGENCE
Cybernetics and Systems
An agent-based approach for coordinating product design workflows
Computers in Industry
Implementing e-business through organizational learning: An empirical investigation in SMEs
International Journal of Information Management: The Journal for Information Professionals
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The new business landscape ushered in by e-business has revolutionized business operations but, to date, has not integrated well with internal knowledge management initiatives. Through the development of e-business focused knowledge, organizations can accomplish three critical tasks: (1) evaluate what type of work organizations are doing in the e-business environment (know-what); (2) understand how they are doing it (know-how); and (3) determine why certain practices and companies are likely to undergo change for the foreseeable future (know-why). In this paper we take a process perspective and reflect upon the value e-business knowledge contributes in the enhancement of three core operating processes: customer relationship management, supply chain management, and product development management. Understanding how e-business impacts these core processes and the subprocesses within them, and then leveraging that knowledge to enhance these processes, is key to an organization's success in deriving superior marketplace results. In this paper, therefore, we highlight the central role knowledge management plays in diagnosing and managing e-business-driven changes in organizations.