Implementing e-business through organizational learning: An empirical investigation in SMEs

Authors:
Juan Gabriel Cegarra-Navarro;Daniel JiméNez JiméNez;Eusebio ÁNgel MartíNez-Conesa
Affiliations:
Departamento de Economía de la Empresa, Facultad de Ciencias de la Empresa, Universidad Politécnica de Cartagena, Paseo Alfonso XIII, 50, 30203 Cartagena (Murcia), Spain;Departamento de Organización de Empresas y Finanzas, Facultad Economía y Empresa, Universidad de Murcia, Campus de Espinardo, 30100 Espinardo (Murcia), Spain;Facultad de Ciencias de la Empresa, Universidad Politecnica de Cartagena, Paseo Alfonso XIII, 50, 30203 Cartagena (Murcia), Spain
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2007

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Abstract

This paper examines the relative importance and significance of the four learning processes introduced by Huber (knowledge acquisition, knowledge distribution, knowledge interpretation and organizational memory) on four different levels of e-business (null, external, relational and internal), through an empirical investigation of 130 SMEs in the Spanish telecommunications sector. This was conducted by using a multinomial logistic model, validated by factor analysis. Our results support that in order to implement e-business, companies need to provide the acquisition, interpretation and storage of knowledge as prior steps. Then, to consolidate e-business, companies need to support the distribution of the knowledge learnt during previous phases. Our findings further suggest that knowledge acquisition is necessary to progress from relational level to internal level.