Managing customer knowledge in electronic commerce

Marketing information on the I-Way: data junkyard or information gold mine?

Communications of the ACM

The emerging role of electronic marketplaces on the Internet

Communications of the ACM

Reducing buyer search costs: implications for electronic marketplaces

Management Science - Special issue: Frontier research on information systems and economics

Information rules: a strategic guide to the network economy

Information rules: a strategic guide to the network economy

A Framework for Collaborative, Content-Based and Demographic Filtering

Artificial Intelligence Review - Special issue on data mining on the Internet

Customer Service on the Internet: Customer Support, Direct Marketing, and Up-Selling

Customer Service on the Internet: Customer Support, Direct Marketing, and Up-Selling

Information Ecology: Mastering the Information and Knowledge Environment

Information Ecology: Mastering the Information and Knowledge Environment

Reengineering the Dutch Flower Auctions: a Framework for Analyzing Exchange Organizations

Information Systems Research

Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation

Organization Science

Linking e-business and operating processes: the role of knowledge management

IBM Systems Journal

"How did they get my name?": an exploratory investigation of consumer attitudes toward secondary information use

MIS Quarterly