Making action visible in time-critical work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social Science Computer Review
Chatter on the red: what hazards threat reveals about the social life of microblogged information
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Multi-lifespan information system design: a research initiative for the hci community
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Social media has facilitated coordination efforts to help save lives, but are people using social media after the emergency phase? To answer this question, the author conducted a study surveying the social media revival of 111 crisis events that occurred over the past 50 years to examine if social media is being used to commemorate historical crises. Quantitative and qualitative social media metrics on each event were collected to determine their social media presence. The findings show that people are using social media to sustain the living record of past crises as an attempt to prevent disasters and strengthen resilience to future crises. Technological and social hazards that occurred before the social media age tended to exhibit a higher social media presence than natural hazards. Also, the revival of past crises typically occurred when they were linked to recent crises that exhibited similar causes, effects, and vulnerabilities. Issues in the construction and implementation of the survey inform the development of sociotechnical systems designed to collect, manage, and analyze historical events through the cyberinfrastructure.