Understanding computers and cognition
Understanding computers and cognition
Intelligent information-sharing systems
Communications of the ACM
Semistructured messages are surprisingly useful for computer-supported coordination
ACM Transactions on Information Systems (TOIS)
Managing the system life cycle; (2nd ed.)
Managing the system life cycle; (2nd ed.)
A field study of the software design process for large systems
Communications of the ACM
How do experienced information lens users use rules?
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Issues in the design of computer support for co-authoring and commenting
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Learning from user experience with groupware
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Design for conversation: lessons from Cognoter
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Double-level languages and co-operative working
AI & Society
The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
GroupWare: Computer Support for Business Teams
GroupWare: Computer Support for Business Teams
Using a computer-based tool to support collaboration: a field experiment
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
What Are Plans For?
Work-Oriented Design of Computer Artifacts
Work-Oriented Design of Computer Artifacts
Annals of Software Engineering
Enterprise Information Systems
Proceedings of the 3rd International Conference on Tangible and Embedded Interaction
Proceedings of the 2nd ACM SIGCHI symposium on Engineering interactive computing systems
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part III
"Remain Faithful to the Earth!"*: Reporting Experiences of Artifact-Centered Design in Healthcare
Computer Supported Cooperative Work
Accounting and Co-Constructing: The Development of a Standard for Electronic Health Records
Computer Supported Cooperative Work
An experimental study to explore usability problems of interactive voice response systems
ACIIDS'12 Proceedings of the 4th Asian conference on Intelligent Information and Database Systems - Volume Part III
International Journal of Human-Computer Studies
A constructive approach for design space exploration
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
Collaborative Usage and Development of Models: State of the Art, Challenges and Opportunities
International Journal of e-Collaboration
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The role of models in the design of computer systems to support interpersonal and cooperative work is examined. It is argued that the current generation of models over-emphasise determinism at the expense of interpretation in the work process. It is further argued that there are many cases in which designs pass between many different professional groups (office workers, managers, analysts, designers, programmers). Each of these groups has its own worldview and specialised language, and hence they are termed "semantic communities". When designs pass between semantic communities, something is lost and something is gained -- but the objects on which each community works are not commensurable. The distinct objects of work (office problems, analyses, designs, programs) do not map onto each other, and cannot be mutually tested using simple true/false criteria. This is termed a problem of "ontological drift", and arises whenever several distinct semantic communities work on the "same" system. It is suggested that the disparity so often observed between design expectations and the ways systems are actually used is therefore quite normal. Current efforts are directed at eliminating the disparity. We suggest that a more fruitful approach might be to accept that the final determination of a system rests with the users. In the long run this might give rise to different types of design principles than those used at the moment. In the short run, even the consciousness of this perspective could make significant differences to design dialogues and attitudes to "users".