Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
A proposal for a scenario classification framework
Requirements Engineering
Requirements Elicitation and Validation with Real World Scenes
IEEE Transactions on Software Engineering
Supporting Scenario-Based Requirements Engineering
IEEE Transactions on Software Engineering
Inferring Declarative Requirements Specifications from Operational Scenarios
IEEE Transactions on Software Engineering
IEEE Pervasive Computing
The human-computer interaction handbook
Tropos: An Agent-Oriented Software Development Methodology
Autonomous Agents and Multi-Agent Systems
Designing information systems in social context: a goal and scenario modelling approach
Information Systems - Special issue: The 14th international conference on advanced information systems engineering (CAiSE*02)
RE '05 Proceedings of the 13th IEEE International Conference on Requirements Engineering
Goal and scenario validation: a fluent combination
Requirements Engineering
About Face 3.0: The Essentials of Interaction Design
About Face 3.0: The Essentials of Interaction Design
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Method fragments for agent design methodologies: from standardisation to research
International Journal of Agent-Oriented Software Engineering
How to Combine Requirements Engineering and Interaction Design?
RE '08 Proceedings of the 2008 16th IEEE International Requirements Engineering Conference
Aspects of integrating user centered design into software engineering processes
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Exploring limits and opportunities for public displays in dementia care centers
Proceedings of the 9th ACM SIGCHI Italian Chapter International Conference on Computer-Human Interaction: Facing Complexity
Evolving requirements in socio-technical systems: concepts and practice
ER'11 Proceedings of the 30th international conference on Conceptual modeling
Where did the requirements come from? a retrospective case study
ER'12 Proceedings of the 2012 international conference on Advances in Conceptual Modeling
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In the design of information technologies, the challenge of integrating a human-centered design approach with software engineering methods emerge in different forms. The main challenge is to set the ground for different disciplines and professional cultures communicate and work together. The orchestration of different contributions and the establishment of communication practices that facilitates the integration of the different languages and procedures are crucial steps to take full advantage of different research traditions. This paper presents a case study in which human-centered design and requirement engineering methodologies have been used within a large research projects aiming at developing innovative technologies and services to support professionals in nursing homes. The design process took the form of an intercultural dialogue that required human-centered and requirement-engineering professionals to work across borders. Starting from our case study, the paper presents the boundaries identified between the human-centered and the engineering perspective and proposes a framework to guide the integration process conceived as an intercultural dialogue between disciplines.