Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Transforming work: collaboration, learning, and design
Communications of the ACM
Communications of the ACM
Activity theory as a potential framework for human-computer interaction research
Context and consciousness
Organisational learning is crystallised into artefacts
ACM SIGOIS Bulletin
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Brahms: simulating practice for work systems design
International Journal of Human-Computer Studies
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Process descriptions as organisational accounting devices: the dual use of workflow technologies
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Knowledge Management: Problems, Promises, Realities, and Challenges
IEEE Intelligent Systems
Organizational Routines as a Source of Continuous Change
Organization Science
The evolution of artifacts in cooperative work: constructing meaning through activity
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Rapid prototyping of interactive information systems
Proceedings of the workshop on Rapid prototyping
Behind the help desk: evolution of a knowledge management system in a large organization
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Ethnographic study of collaborative knowledge work
IBM Systems Journal
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Error as opportunity: learning in a cooperative task
Human-Computer Interaction
What Is an Activity? Appropriating an Activity-Centric System
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
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Knowledge workers tailor collaborative business processes to local conditions. They own (i.e., create and maintain) representations of these local processes (such as checklists) to guide the work. Our goal is to design tools to support the ownership of collaborative local processes by enabling workers to flexibly adapt process representations to work situations. This paper focuses on how workers evolve representations for collaborative, locally-owned processes by updating them from situated experiences to keep up with changing business conditions. To understand this, we conducted a field study and a lab study. From the field study, we describe how factors like group roles and documentation purposes affect the evolution of process representations. Based on these observations, we propose a model of the practice of evolving local process representations that provides a framework for understanding activity documentation needs. The lab study then provides behavioral details on the ways people carried out the evolution practice. These studies yield design implications for collaborative activity support tools.