Journal of Information Science
Intellectual teamwork
Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Information behavior in sense making: a three-year case study of work planning
ISIC '96 Proceedings of an international conference on Information seeking in context
Information seekers in context: an analysis of the 'doer' in INSU studies
Exploring the contexts of information behaviour
Information mosaics: patterns of action that structure
Exploring the contexts of information behaviour
Journal of the American Society for Information Science
Being There: Putting Brain, Body, and World Together Again
Being There: Putting Brain, Body, and World Together Again
Groups Interacting with Technology: Ideas, Evidence, Issues and an Agenda
Groups Interacting with Technology: Ideas, Evidence, Issues and an Agenda
Visualizing learning activities to support tutors
CHI '99 Extended Abstracts on Human Factors in Computing Systems
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 4 - Volume 4
Collaborative Work Networks among Distributed Learners
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Organizational Memory: Processes, Boundary Objects, and Trajectories
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Collaborative Genres for Collaboration: Genre Systems in Digital Media
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Digital Documents - Volume 6
Managing knowledge-based organizations through trust
Trust in knowledge management and systems in organizations
The emerging discourse of knowledge management: a new dawn for information science research?
Journal of Information Science
Ethnographic study of collaborative knowledge work
IBM Systems Journal
Journal of Information Science
The quality of evidence in knowledge management research: practitioner versus scholarly literature
Journal of Information Science
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Knowledge management is discussed in the context of "articulation" work, that is routine interactions in groups of local practice. In such situations, knowledge is largely acquired and maintained by learning from the appropriate behavior of others by means of "organizational ethology." This phenomenon is described as "mundane knowledge management." The concepts of mundane knowledge management and organizational ethnology are explored in a case study of a project to promote virtual enterprise formation. Evaluation of the project prototype, a platform for online cooperative work, suggests that unless design provides adequate social and technical cues for the work to hand, the mundane knowledge that sustains cooperative work may be compromised by ethological breakdown.