Information retrieval interaction
Information retrieval interaction
Information Processing and Management: an International Journal
Intellectual capital: the new wealth of organizations
Intellectual capital: the new wealth of organizations
Exploring the contexts of information behaviour
Information Processing and Management: an International Journal
Journal of the American Society for Information Science
The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization
The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization
Knowledge Assets: Securing Competetive Advantage in the Information Economy
Knowledge Assets: Securing Competetive Advantage in the Information Economy
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
The Social Life of Information
The Social Life of Information
The Strategic Management of Intellectual Capital and Organizational Knowledge
The Strategic Management of Intellectual Capital and Organizational Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Theories of Innovation: Change and Meaning in the Age of the Internet
Theories of Innovation: Change and Meaning in the Age of the Internet
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Knowledge management and the dynamic nature of knowledge
Journal of the American Society for Information Science and Technology
Knowledge management: hype, hope, or help?
Journal of the American Society for Information Science and Technology
Mundane knowledge management and microlevel organizational learning: an ethological approach
Journal of the American Society for Information Science and Technology
Knowing in Practice: Enacting a Collective Capability in Distributed Organizing
Organization Science
Knowledge Networks: Explaining Effective Knowledge Sharing in Multiunit Companies
Organization Science
Interpersonal trust in online partnerships: the challenge of representation
Trust in knowledge management and systems in organizations
Knowledge management and the information professional
Information Services and Use
Facilitating Interorganizational Learning with Information Technology
Journal of Management Information Systems
Trust building as a management strategy
Trust in knowledge management and systems in organizations
Information behaviour meets social capital: a conceptual model
Journal of Information Science
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This chapter provides a comprehensive basis for understanding the role of trust in knowledge management and systems in organizations. The point of departure is the resource and knowledge-based theories of an enterprise that place knowledge generation as the primary source of wealth and social well-being. The authors show the crucial role of the intangible factors of trust, knowledge and information as related to the social capital and the development of the intellectual capital of an organization. The multidisciplinary nature of the concept of knowledge management and of trust is examined by a thorough review of literature. Trust is seen as a situational and contextual phenomena whose impact on the development of an organizational culture and climate and on success with collaborating is explored as related to the relational, cognitive and structural dimensions of social capital. The overall aim is to sustain strategic capability in the networked mode of performing. The importance of normative trust, shared values and shared meanings is stressed as a frame of reference to organizational behaviour and in communities of practice, but also the role of swift trust is highlighted. The authors provide ideas for empirical research to develop theory of the strategic management of knowledge and information and outline implications for practices for the organizational development.