Information Processing and Management: an International Journal
Intellectual capital: the new wealth of organizations
Intellectual capital: the new wealth of organizations
Infosense: Turning Information into Knowledge
Infosense: Turning Information into Knowledge
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Knowledge management and the dynamic nature of knowledge
Journal of the American Society for Information Science and Technology
Managing knowledge-based organizations through trust
Trust in knowledge management and systems in organizations
Facilitating Interorganizational Learning with Information Technology
Journal of Management Information Systems
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This chapter explores trust as a management strategy by applying Henry Mintzberg's idea of strategy thinking as seeing. Trust building has been described by paying attention to trust building proeess, trust principles, and trust imperatives. Strategic thinking has been divided into elements and trust building has been included into these elements. The author discusses what it means to see trust ahead, behind, above, below, beside, beyond, and through in organizations. She states that trust is a strongly situational phenomenon and related to the organization's past and present where also such issues as tacit organizational knowledge and organizational culture have impacts. On one hand the chapter contributes to the existing literature on strategy development. On the other hand it should be of interest for practitioners because trust building as a management strategy is also a very practical issue.