Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Health care information systems
Communications of the ACM
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Layers of Silence, Arenas of Voice: The Ecology ofVisible and Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
’’It‘s Just a Matter of Common Sense‘‘: Ethnography as Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Narratives at work: story telling as cooperative diagnostic activity
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Ordering Systems: Coordinative Practices and Artifacts in Architectural Design and Planning
Computer Supported Cooperative Work
Human-Machine Reconfigurations: Plans and Situated Actions
Human-Machine Reconfigurations: Plans and Situated Actions
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
How Can I Help You? Call Centres, Classification Work and Coordination
Computer Supported Cooperative Work
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Triage Drift: A Workplace Study in a Pediatric Emergency Department
Computer Supported Cooperative Work
Communication and Diagnostic Work in Medical Emergency Calls in Italy
Computer Supported Cooperative Work
Time, Narratives and Participation Frameworks in Software Troubleshooting
Computer Supported Cooperative Work
Computer Supported Cooperative Work
Cooperative Advocacy: An Approach for Integrating Diverse Perspectives in Anomaly Response
Computer Supported Cooperative Work
Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work
Computer Supported Cooperative Work
Achieving Diagnosis by Consensus
Computer Supported Cooperative Work
Towards an "empowered" user role in the design of large-scale electronic patient records
Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2
Computer Supported Cooperative Work
Hi-index | 0.00 |
In the last couple of years, widespread use of standardized cancer pathways has been seen across a range of countries, including Denmark, to improve prognosis of cancer patients. In Denmark, standardized cancer pathways take the form of guidelines prescribing well-defined sequences where steps are planned and pre-booked in order to manage patient trajectories. They are different from typical medical guidelines because they combine both administrative and clinical prescriptions. A key issue related to the enactment of a standardized cancer pathway concerns the decision to initiate a pathway for a particular patient. Due to the limited resources within the Danish healthcare system, initiating cancer pathways for all patients with a remote suspicion of cancer would crash the system, as it would be impossible for healthcare professionals to commit to the prescribed schedules and times defined by the standardized pathways. Thus, sorting patients with symptoms of potential cancer becomes an essential activity. In this paper, we investigate the pre-diagnostic work of sorting patients with symptoms that may potentially be cancer. We identify and conceptualize the sorting practices for potential cancer patients in the pre-diagnostic work as being structured in layers of the interrelated, iterative practices of constructing, organizing, re-organizing, and merging the multiple queues within which each patient is simultaneously situated. We find that the ordering of patients in queues is guided by the formal sorting mechanism, but is handled by informal sorting mechanisms. We identify two informal sorting mechanisms with large impact on the sorting practices, namely subtle categorizing and collective remembering. These informal sorting mechanisms have implications for the design of electronic booking systems because they show that sorting patients before initiating a standardized cancer pathway is not a simple process of deciding on a predefined category that will stipulate particular dates and times. Instead, these informal sorting mechanisms show that the process of sorting patients prior to diagnosis is a collaborative process of merging multiple queues while continuously deciding whether or not a patient's symptoms point to potential cancer.