Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Categories: concept, content, and context
Computer Supported Cooperative Work
Analyzing due process in the workplace
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Communications of the ACM
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Temporal Coordination –On Time and Coordination of CollaborativeActivities at a Surgical Department
Computer Supported Cooperative Work
Work coordination, workflow, and workarounds in a medical context
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Computer Supported Cooperative Work
Artefactual Multiplicity: A Study of Emergency-Department Whiteboards
Computer Supported Cooperative Work
Layers in Sorting Practices: Sorting out Patients with Potential Cancer
Computer Supported Cooperative Work
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
Computer Supported Cooperative Work
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This paper presents a workplace study of triage work practices within an emergency department (ED). We examine the practices, procedures, and organization in which ED staff uses tools and technologies when coordinating the essential activity of assessing and sorting patients arriving at the ED. The paper provides in-depth empirical observations describing the situated work practices of triage work, and the complex collaborative nature of the triage process. We identify and conceptualize triage work practices as comprising patient trajectories, triage nurse activities, coordinative artefacts and exception handling; we also articulate how these four features of triage practices constitute and connect workflows, organize and re-organize time and space during the triage process. Finally we conceptualize these connections as an assessing and sorting mechanism in collaborative work. We argue that the complexities involved in this mechanism are a necessary asset of triage work, which calls for a reassessment of the concept of triage drift.