Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Accounting for system behavior: representation, reflection, and resourceful action
Computers and design in context
Making sense of sensing systems: five questions for designers and researchers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computer Supported Cooperative Work
Located accountabilities in technology production
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Making Autonomic Computing Systems Accountable: The Problem of Human-Computer
DEXA '03 Proceedings of the 14th International Workshop on Database and Expert Systems Applications
Cognition, Technology and Work
In the eye of the beholder: a visualization-based approach to information system security
International Journal of Human-Computer Studies - Special isssue: HCI research in privacy and security is critical now
Collaboration and Trust in Healthcare Innovation: The eDiaMoND Case Study
Computer Supported Cooperative Work
Broken expectations in the digital home
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Joint Cognitive Systems
Achieving Dependability in the Configuration, Integration and Testing of Healthcare Technologies
Computer Supported Cooperative Work
Human-Machine Reconfigurations: Plans and Situated Actions
Human-Machine Reconfigurations: Plans and Situated Actions
Home networking and HCI: what hath god wrought?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Anomaly detection in a mobile communication network
Computational & Mathematical Organization Theory
Soft Failure Detection Using Factorial Hidden Markov Models
ICMLA '07 Proceedings of the Sixth International Conference on Machine Learning and Applications
Proceedings of the 2008 ACM conference on Computer supported cooperative work
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
Decision-theoretic troubleshooting: a framework for repair and experiment
UAI'96 Proceedings of the Twelfth international conference on Uncertainty in artificial intelligence
Testing in the Wild: The Social and Organisational Dimensions of Real World Practice
Computer Supported Cooperative Work
Layers in Sorting Practices: Sorting out Patients with Potential Cancer
Computer Supported Cooperative Work
Diagnostic work in cloud computing: discussion forums, community and troubleshooting
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
How physicians 'achieve overview': a case-based study in a hospital ward
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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When faced with anything out of the ordinary, faulty or suspicious, the work of determining and categorizing the trouble, and scoping for what to do about it (if anything) often go hand in hand--this is diagnostic work. In all its expert and non-expert forms diagnostic work is often both intellectual and embodied, collaborative and distributed, and ever more deeply entangled with technologies. Yet, it is often poorly supported by them. In this special issue we show that diagnostic work is an important and pervasive aspect of people's activities at work, at home, and on the move. The papers published in this Special Issue come from a range of domains including, ambulance dispatch, a friendly fire incident and anomaly response for the NASA space shuttle; software, network and photocopier troubleshooting; and users attempting to use a new travel management system. These papers illustrate the variety of work that may be thought of as diagnostic. We hope that bringing a focus on diagnostic work to these diverse practices and situations opens up a rich vein of inquiry for CSCW scholars, designers, and users.