Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work
Computer Supported Cooperative Work
Cloud Computing Synopsis and Recommendations: Recommendations of the National Institute of Standards and Technology
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As systems scale, systems management often becomes partially reliant on web forums and other social media. This paper examines the use of web forums for diagnostic work in cloud computing. We argue that forums are not simply used to communicate information but that (with users attempting to negotiate and manage the attention of providers, forming coalitions, criticizing others, and framing problems in particular ways) forums are socially organised, value laden venues for information. We conclude that providers should focus not on improving communication, but more broadly on managing community.