Field methods casebook for software design
Field methods casebook for software design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Usability Engineering
Interaction Design
Designing the User Interface: Strategies for Effective Human-Computer Interaction (4th Edition)
Designing the User Interface: Strategies for Effective Human-Computer Interaction (4th Edition)
Object-Oriented Software Engineering: A Use Case Driven Approach
Object-Oriented Software Engineering: A Use Case Driven Approach
Computer
The work to make a home network work
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Designing software for consumers to easily set up a secure home network
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Extracting "broken expectations" from call center records: why and how
CHI '08 Extended Abstracts on Human Factors in Computing Systems
More than meets the eye: transforming the user experience of home network management
Proceedings of the 7th ACM conference on Designing interactive systems
Grasping product pragmatics: a case with internet on tv
Proceedings of the 1st international conference on Designing interactive user experiences for TV and video
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding consumer perception of technological product failures: an attributional approach
CHI '09 Extended Abstracts on Human Factors in Computing Systems
IEICE Transactions on Fundamentals of Electronics, Communications and Computer Sciences
Computer Supported Cooperative Work
Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work
Computer Supported Cooperative Work
Bringing the television experience to other media in the home: an ethnographic study
Proceedings of the seventh european conference on European interactive television conference
The infrastructure problem in HCI
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How smart homes learn: the evolution of the networked home and household
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
A cross-layered diagnostician in OSGI platform for home network
EUC'07 Proceedings of the 2007 conference on Emerging direction in embedded and ubiquitous computing
Improving users' security choices on home wireless networks
Proceedings of the Sixth Symposium on Usable Privacy and Security
A study on network management tools of householders
Proceedings of the 2010 ACM SIGCOMM workshop on Home networks
Interacting with infrastructure: a case for breaching experiments in home computing research
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Refactoring network infrastructure to improve manageability: a case study of home networking
ACM SIGCOMM Computer Communication Review
Making technology homey: finding sources of satisfaction and meaning in home automation
Proceedings of the 2012 ACM Conference on Ubiquitous Computing
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As part of an ongoing effort to understand ease of use of digital home technologies, we undertook an exploratory study of people who use their home networks for more than just broadband Internet access. In particular, we wanted to understand the overhead, or problem-time, people spent with their home network devices. As expected, we saw issues of broken hardware and broken software. We also found that problems are often caused by broken expectations, a mismatch between what a person expects to be able to do and specific device capabilities. In this paper we explore broken expectations in the digital home with examples from our study. These observations suggest further research into the ways user expectations and activities shape the digital home experience.