Designing software for consumers to easily set up a secure home network

Authors:
Brenton Elmore;Stuart Hamilton;Subbarao Ivaturi
Affiliations:
Cisco-Linksys: LLC;Cisco-Linksys: LLC;Cisco Systems: Inc.
Venue:
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Year:
2007

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Abstract

Home networking continues to expand into a collection of computers and networked devices that are becoming more complex to setup and manage. Research indicated that new techniques were needed to help people set up a secure home network. The techniques should satisfy the expectations of advanced users, without requiring technical knowledge on the part of novice users. A central design theme influenced the software solution: If a networking expert was advising a user on how to set up, configure, and secure a home network, what would this person tell the user to do?. In this case study, insights about creating a new home networking program to solve the challenges are discussed. Results indicated animations, good default settings and a network map increased the user success rate for network setup.