The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Towards an integrated organization and technology development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Trouble with Computers: Usefulness, Usability, and Productivity
Trouble with Computers: Usefulness, Usability, and Productivity
The Illusory Diffusion of Innovation: An Examination of Assimilation Gaps
Information Systems Research
Computer Supported Cooperative Work
Shaping technology across social worlds: groupware adoption in a distributed organization
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Participatory It Design: Designing for Business and Workplace Realities
Participatory It Design: Designing for Business and Workplace Realities
When once is not enough: the role of redundancy in a hospital ward setting
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
International Journal of Human-Computer Studies
Participative design and the challenges of large-scale systems: extending the iterative PD approach
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Breakdowns in collaborative information seeking: A study of the medication process
Information Processing and Management: an International Journal
Effects-driven IT development: an instrument for supporting sustained participatory design
Proceedings of the 11th Biennial Participatory Design Conference
USAB'11 Proceedings of the 7th conference on Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society: information Quality in e-Health
Proceedings of the 3rd International Conference on Human Computer Interaction
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
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Successful deployment of information technology (IT) involves implementation of new ways of working. Under-recognition of this organizational element of implementation entails considerable risk of not attaining the benefits that motivated deployment, yet knowledge of how to work systematically with organizational implementation is sparse. This study investigates a set of interventions undertaken to implement one mandated procedure associated with an electronic medication record, namely that all information about medication is recorded in the system. Medical record audits show that the interventions, which were devised and performed as part of the study, significantly lowered the number of records that violated the procedure. This positive effect was, however, not achieved until multiple interventions had been employed, and there is some indication that the effect may be wearing off after the interventions have ended. We discuss the implications of these results for efforts to work systematically with the organizational implementation of IT systems.