Exploring training issues in healthcare: towards identifying barriers to increase electronic medical records adoption by healthcare professionals

Authors:
A. Aktta Patel;A. Ant Ozok
Affiliations:
Department of Human-centered Computing, University of Maryland Baltimore County, Baltimore, Maryland, United States of America;Department of Human-centered Computing, University of Maryland Baltimore County, Baltimore, Maryland, United States of America
Venue:
USAB'11 Proceedings of the 7th conference on Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society: information Quality in e-Health
Year:
2011

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Abstract

Many healthcare organizations in the U.S are working on the implementation of Electronic Medical Record (EMR) Systems. This literature review identifies technology training related factors that hinder adoption of technologies by clinical and non-clinical staff during implementation. We present the important concepts as defined by the literature within EMR context and the importance of analyzing training barriers and the role of Human-centered computing (HCC) in healthcare. We conclude that there is a need to create specific HCC focused training guidelines to effectively train end users in the healthcare domain. Major concepts of these guidelines can include consistency in training, providing feedback, reducing cognitive load and recognizing user diversity which includes understanding the user profiles and tasks required for those users functioning in a time-pressured environment such as healthcare.