The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Information ecologies: using technology with heart
Information ecologies: using technology with heart
Qualitative Data Analysis: A User-Friendly Guide for Social Scientists
Qualitative Data Analysis: A User-Friendly Guide for Social Scientists
Work-arounds, Make-work, and Kludges
IEEE Intelligent Systems
The qualitative interview in IS research: Examining the craft
Information and Organization
Enacting Integrated Information Technology: A Human Agency Perspective
Organization Science
Materiality and change: Challenges to building better theory about technology and organizing
Information and Organization
Interacting with Information
Client information system as an everyday information tool in child protection work
Proceedings of the third symposium on Information interaction in context
Information Processing and Management: an International Journal
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV
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The article focuses on the social workers' workarounds aka their own alternative strategies for defeating the various types of obstacles in information interaction in a client information system (CIS). Data consists of semi-structured interviews and social workers' observations with their verbal accounts while they used CIS in their daily work. The workarounds were analyzed from the process perspective when antecedent conditions, actual workarounds and their consequences were taken into account. The design flaws and external demands in work generated the workarounds. The social workers used small scale tricks within CIS to maintain continuum in a client's trajectory; they relied on shadow systems to manage their whole clientele; and took shortcuts in production of statistical information. The workarounds offered a better grip on information and saved time. However, some of the workarounds were tensional in a child protection context. The analysis of workarounds provided valuable secondary design suggestions to remedy CIS.