Client information system as an everyday information tool in child protection work

Authors:
Saila Huuskonen;Pertti Vakkari
Affiliations:
Department of Information Studies and Interactive Media, University of Tampere, Tampere, Finland;Department of Information Studies and Interactive Media, University of Tampere, Tampere, Finland
Venue:
Proceedings of the third symposium on Information interaction in context
Year:
2010

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Abstract

We describe information production and use in a client information system (CIS) by social workers in child protection. Data consists of interviews and observations with think aloud material. Information production and use are embedded with other work tasks and go throughout the whole client process. CIS does not support social workers' tasks sufficiently. Our findings imply recommendations for developing CIS for better fitting to work practices in child protection.