Cost-Benefit Analysis in Information Systems Development and Operation
ACM Computing Surveys (CSUR)
The measurement of user information satisfaction
Communications of the ACM
Computers and Profits: Quantifying Financial Benefits of Information
Computers and Profits: Quantifying Financial Benefits of Information
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
The Journal of Strategic Information Systems
The priority factor model for customer relationship management system success
Expert Systems with Applications: An International Journal
User satisfaction from commercial web sites: The effect of design and use
Information and Management
An application of fuzzy AHP for evaluating course website quality
Computers & Education
Antecedents of customer satisfaction with online banking in China: The effects of experience
Computers in Human Behavior
Environmental Modelling & Software
IT acceptance in a less-developed country: a motivational factor perspective
International Journal of Information Management: The Journal for Information Professionals
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
Case study: Service quality from the other side: Information systems management at Duquesne Light
International Journal of Information Management: The Journal for Information Professionals
Acceptance of post-adoption unanticipated is usage: towards a taxonomy
ACM SIGMIS Database
Identifying critical factors for corporate implementing virtualization technology
Computers in Human Behavior
Measuring the perceived effectiveness of decision support systems and their impact on performance
Decision Support Systems
End-User's Disconfirmed Expectations and the Success of Information Systems
Information Resources Management Journal
Exploring a "Gap" Model of Information Services Quality
Information Resources Management Journal
EIS Information: Use and Quality Determinants
Information Resources Management Journal
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This article reports results from a study that examined the implementation of computerized modeling systems in 29 organizations. The focus is on the use of various MIS effectiveness measures that are reported in MIS research. Specifically, we examine the relationship between user perceived effectiveness measures (user satisfaction) and behavioral measures of system effectiveness (system use). While much of the existing MIS research implies that the two types of measures are positively associated with each other, the results from this study indicate otherwise. By using a perceived effectiveness instrument that is strongly grounded in a widely accepted theoretical model, the results provide important insights into the nature of this relationship. The importance of interpreting perceived and behavioral measures of system effectiveness is demonstrated by examining the effect of system sophistication on MIS effectiveness.