Towards new metrics for multitasking behavior

Authors:
Raquel Benbunan-Fich;Rachel F. Adler;Tamilla Mavlanova
Affiliations:
Baruch College, City University of New York, New York, NY, USA;City University of New York, New York, NY, USA;City University of New York, New York, NY, USA
Venue:
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Year:
2009

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Abstract

In this paper we propose new metrics to investigate computer-based multitasking behavior. These metrics range from a very lean dichotomous variable to a very rich measure based on switches that combines user, task and technology considerations. We demonstrate how to calculate these measures with an exploratory study based on self-reported user logs. The development of new metrics to research multitasking behavior lays the foundation to incorporate this variable in future studies of human-computer interaction.