Time and information technology: monochronicity, polychronicity and temporal symmetry
European Journal of Information Systems
An hour in the life: towards requirements for modelling multiple task work
CHI '03 Extended Abstracts on Human Factors in Computing Systems
"Constant, constant, multi-tasking craziness": managing multiple working spheres
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A diary study of task switching and interruptions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding accident and emergency department performance using simulation
Proceedings of the 38th conference on Winter simulation
Towards new metrics for multitasking behavior
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Longing for service: Bringing the UCL Conception towards services research
Interacting with Computers
Model-based support for specifying eService eGovernment applications
TAMODIA'06 Proceedings of the 5th international conference on Task models and diagrams for users interface design
Discovering multitasking behavior at work: a context-based ontology
TAMODIA'06 Proceedings of the 5th international conference on Task models and diagrams for users interface design
Measuring multitasking behavior with activity-based metrics
ACM Transactions on Computer-Human Interaction (TOCHI)
Rational security: Modelling everyday password use
International Journal of Human-Computer Studies
A simulation-based decision support system to model complex demand driven healthcare facilities
Proceedings of the Winter Simulation Conference
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Much information and knowledge work (with and without information technology) can be characterised as multitasking and interrupt driven. A whole host of characterisations and buzzwords imply an increase in the number of roles, tasks/activities, IT artefacts, interruptions and exceptions that people have to deal with. This provides a challenge for Task Analysis approaches as they have historically focussed around single tasks and users.A preliminary version of a composite modelling approach (the Composite Multitasking Model) is presented that draws from approaches that model task, events, interruptions, exceptions and the temporal aspects of tasks. As well consideration of how information about multiple tasks is elicited, we apply the approach to the modelling of data from our own studies.