An hour in the life: towards requirements for modelling multiple task work

Authors:
Peter J. Wild;Peter Johnson;Hilary Johnson
Affiliations:
University of Bath, Bath, UK;University of Bath, Bath, UK;University of Bath, Bath, UK
Venue:
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Year:
2003

Citing 1
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Interleaving tasks to improve performance: Users maximise the marginal rate of return

International Journal of Human-Computer Studies

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Abstract

It is accepted that changes in technology, work practices and the general socio-economic environment affect the way we plan and perform tasks. Support, opportunity and pressure for people to 'multitask' has increased. We cannot assume that because an IT is designed well for a single-user single-task perspective, that it will effectively support multitasking. Some work has been undertaken into understanding these phenomena in a HCI context, but with little permeation into mainstream HCI methods. This paper provides an interim report into work into multiple task phenomena within the Task Knowledge Structures task analysis approach.