Designing for usability: key principles and what designers think
Communications of the ACM
The Muse method for usability engineering
The Muse method for usability engineering
Analysis patterns: reusable objects models
Analysis patterns: reusable objects models
Hedonic and ergonomic quality aspects determine a software's appeal
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Systems, interactions, and macrotheory
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 2
IEEE Software
Validating effective design knowledge for re-use: HCI engineering design principles
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Service-based software: the future for flexible software
APSEC '00 Proceedings of the Seventh Asia-Pacific Software Engineering Conference
Technology as Experience
Towards a composite modelling approach for multitasking
TAMODIA '04 Proceedings of the 3rd annual conference on Task models and diagrams
Quality, value(s) and choice: exploring deeper outcomes for HCI products
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Funology
When second wave HCI meets third wave challenges
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Designing worth is worth designing
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Editorial: Human factors in personalised systems and services
Interacting with Computers
Interacting with Computers
Service oriented architectures: approaches, technologies and research issues
The VLDB Journal — The International Journal on Very Large Data Bases
Design, marketing, strategy: where does user research belong?
CHI '08 Extended Abstracts on Human Factors in Computing Systems
HCI and the analysis, design, and evaluation of services
BCS-HCI '08 Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 2
Journal of Theoretical and Applied Electronic Commerce Research
Some celebratory HCI reflections on a celebratory HCI festschrift
Interacting with Computers
Hi-index | 0.00 |
There has been an increase in the relevance of and interest in services and services research. There is a acknowledgement that the emerging field of services science will need to draw on multiple disciplines and practices. There is a growing body of work from Human-Computer Interaction (HCI) researchers and practitioners that consider services, but there has been limited interaction between service researchers and HCI. We argue that HCI can provide two major elements of interest to service science: (1) the user centred mindset and techniques; and (2) concepts and frameworks applicable to understanding the nature of services. This second option is of major concern in this paper, where we consider Long's work (undertaken with John Dowell) on a Conception for HCI. The conception stands as an important antecedent to our own work on a framework that: (a) relates the various strands of servicer research; and (b) can be used to provide high-level integrative models of service systems. Core concepts of the UCL Conception such as domain, task, and structures and behaviours partially help to relate systematically different streams of services research, and provide richer descriptions of them. However, if the UCL Conception is moved towards services additional issues and challenges arise. For example, the kinds of domain changes that are made in services differ; services exist in a wider environment; and that effectiveness judgements are dependent on values. We explore these issues and provide reflections on the status of HCI and Service Science.