Activity theory as a potential framework for human-computer interaction research
Context and consciousness
A feedback model to understand information system usage
Information and Management
The Nature and Determinants of IT Acceptance, Routinization, and Infusion
Proceedings of the IFIP TC8 Working Conference on Diffusion, Transfer and Implementation of Information Technology
Information and Communication: Alternative Uses of the Internet in Households
Information Systems Research
The role of moderating factors in user technology acceptance
International Journal of Human-Computer Studies
Research Note-Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison
Information Systems Research
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
Understanding the dynamics of users' belief in software application adoption
International Journal of Information Management: The Journal for Information Professionals
Journal of Database Management
An empirical investigation of mobile services' cross-category promotions
International Journal of Mobile Communications
The temporal relationships among habit, intention and IS uses
Computers in Human Behavior
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The integrative framework of technology use (IFTU) posits that to fully explain post-adoption phenomena, four mechanisms --namely, reason-oriented action, sequential updating, feedback, and habit--should be taken into account simultaneously in a unified model. Although IFTU sheds light on the four mechanisms underlying technology use, it lacks a coherent theoretical explanation for the underlying force that leads to the four mechanisms. To offer a more generalized and richer description of the four mechanisms, this study extends IFTU by drawing on the process model of memory in cognitive psychology. In addition, based on the extended IFTU paradigm, a three-wave panel model is developed that incorporates not only proximal effects but also distal effects of the four mechanisms on post-adoption phenomena. Three different sets of data (n = 195, 160, and 342, respectively) are used to test the proposed model. The results of data analysis show that, as expected, the four mechanisms have proximal effects on subsequent evaluations and behavior. Furthermore, consistent with the memory perspective, the sequential updating and habit mechanisms are found to have distal effects on post-adoption phenomena even after controlling for their proximal effects. Overall, the findings of this study indicate that the memory perspective offers not only a seamless explanation of the four mechanisms underlying technology use but also yields deeper insights that can be validated only through a three-or-more-wave panel study. This research contributes to the literature by demonstrating that the extended IFTU paradigm has the potential to serve as a coherent theoretical framework on post-adoption phenomena in which prior experiences are internalized into memories, which in turn regulate later experiences.