The experience of flow in computer-mediated and in face-to-face groups
ICIS '91 Proceedings of the twelfth international conference on Information systems
Issues and opinion on structural equation modeling
MIS Quarterly
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Extending the technology acceptance model: the influence of perceived user resources
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Research Commentary: Transformational Issues in Researching IS and Net-Enabled Organizations
Information Systems Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
International Journal of Human-Computer Studies - Special issue on HCI and MIS
Dimensional hierarchy of retail website quality
Information and Management
Extrinsic versus intrinsic motivations for consumers to shop on-line
Information and Management
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
The algorithmic revolution---the fourth service transformation
Communications of the ACM - Services science
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
A motivational model of microcomputer usage
Journal of Management Information Systems
Understanding Conceptual Schemas: Exploring the Role of Application and IS Domain Knowledge
Information Systems Research
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Trust and Electronic Government Success: An Empirical Study
Journal of Management Information Systems
Understanding the consequences of information systems service quality on IS service reuse
Information and Management
User acceptance of hedonic information systems
MIS Quarterly
Brand positioning strategy using search engine marketing
MIS Quarterly
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
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Wixom and Todd (2005) integrated the user satisfaction and the technology acceptance literatures to theorize about and account for the influence of the information technology artifact on usage. Based on Wixom and Todd's integrated model of technology usage, we propose the 3Q model by investigating the role of service quality (SQ), in addition to system quality (SysQ) and information quality (IQ), in website adoption. Attention to SQ is critical, as consumer websites have increasingly become the target of SQ assessment made by consumers, not just traditional SysQ and IQ evaluations. As part of our study, we further theorize and empirically test the relationships among these three types of quality constructs and hypothesize that perceived SysQ influences perceived IQ and perceived SQ, and perceived IQ influences perceived SQ. Our study extends the Wixom and Todd model in the e-service context and is the first of its kind to empirically examine the combined impact of perceived SQ, perceived SysQ, and perceived IQ on usage intention. Our study advances the theoretical understanding of SQ and the relationships among perceptions of SysQ, IQ, and SQ in the e-service context. The results also inform practitioners that high IQ and SysQ can directly or indirectly improve SQ in the e-service context.