Understanding user evaluations of information systems
Management Science
Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
Internet Business Models and Strategies: Text and Cases
Internet Business Models and Strategies: Text and Cases
Electronic commerce 2006: a managerial perspective
Electronic commerce 2006: a managerial perspective
Examining the technology acceptance model using physician acceptance of telemedicine technology
Journal of Management Information Systems - Special section: Strategic and competitive information systems
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Amit and Zott [2] recognized the importance of understanding value sources in electronic business (e-business). However, the concept of e-business is rather broad and therefore this paper suggests a more narrow focus on the value of complementary services. The reason for this approach is an ever-increasing importance for firms to provide complimentary services supporting products. Amit and Zott's [2] model of the sources of value creation in e-business includes four dimensions of value creation; efficiency, lock-in, complementarities and novelty. In contrast to Amit and Zott [2], we suggest that the four dimensions of the model should not only be used as value creation sources, but moreover as value evaluation dimensions. The findings of this case study, where Metso Paper's Internet-based service (a complementary service) and some of their customers' perceptions of the service have been studied, show that the customers have used the services infrequently. This study also shows that in this specific business-to-business context, the characteristics of the product, which the Internet-based service supports, are vital. Therefore, we suggest a modification of Amit and Zott's [2] business model when used as a model for value evaluation of complementary services, to replace complementarities with nature of the core product.