Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The development of initial trust in an online company by new customers
Information and Management
Trust-building mechanisms utilized in outsourced IS development projects: a case study
Information and Management
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Knowledge sharing and cooperation in outsourcing projects - A game theoretic analysis
Decision Support Systems
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Information Systems Frontiers
Vendors' perspectives on trust and control in offshore information systems outsourcing
Information and Management
Electronic Commerce Research
Impact of Vendor Selection on Firms' IT Outsourcing: The Korea Experience
Journal of Global Information Management
Understanding the evolution of consumer trust in mobile commerce: a longitudinal study
Information Technology and Management
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Much has been written about the need for trust in outsourcing relationships, but the literature has produced only a few theoretical models that explain the process that helps it evolve. We proposed a theoretical model by distinguishing ongoing beliefs, such as ongoing trust and distrust, from initial perceptions, such as initial trust and distrust, in the context of IT outsourcing, and then explored empirically how these interacted with one another the knowledge sharing experience between the participants, thus leading to a successful experience from both the outsourcer and the service provider. The model and its hypotheses were tested using two-stage survey data collected from IT outsourcing projects. Our results showed that the ongoing trust and distrust between the receiver and provider were crucial in attaining benefits and that the outcome was also affected by the perceptions of the participants at the initial stage of the outsourcing process. We also found that knowledge-sharing experience between the parties moderated the impact of initial trust or distrust on the ongoing trust or distrust in different ways: the change in the service provider's initial perceptions were apparently more visible and positive than those of the service receiver's, although both initial perceptions tended to be cognitively consistent. These results helped us understand how trust evolves over time in an outsourcing relationship, and enabled us to explore the different viewpoints of the service provider and receiver.