Knowledge sharing-A key role in the downstream supply chain

Authors:
Stephen C. Shih;Sonya H. Y. Hsu;Zhiwei Zhu;Siva K. Balasubramanian
Affiliations:
School of Information Systems and Applied Technologies, Southern Illinois University, Carbondale, IL 62901, United States;School of Computing and Informatics, Ray P. Authement College of Sciences, University of Louisiana Lafayette, Lafayette, LA 70504-3290, United States;Business System Analysis and Technology Department, B. I. Moody III College of Business Administration, University of Louisiana Lafayette, Lafayette, LA 70504-3930, United States;Stuart School of Business, Illinois Institute of Technology, Chicago, IL 60661, United States
Venue:
Information and Management
Year:
2012

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Abstract

We explore the role of knowledge sharing within a downstream two-echelon supply chain. Drawing on chaos theory and the literature on knowledge management, we contrasted the information and knowledge sharing contexts. More specifically, we have provided a real-world case study of knowledge management practice at a U.S. Fortune 40 firm. We reviewed the major issues in this firm's downstream supply chain operations and have described its knowledge management initiative. Finally, we discuss the implications of knowledge management on managerial practice.