Information and Management
Free to Be Trusted? Organizational Constraints on Trust in Boundary Spanners
Organization Science
Grasping the complexity of IS development projects
Communications of the ACM - New architectures for financial services
Journal of Management Information Systems
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Journal of Management Information Systems
Journal of Management Information Systems
Facilitating Interorganizational Learning with Information Technology
Journal of Management Information Systems
An Integrated Performance Model Information Systems Projects
Journal of Management Information Systems
Knowledge sharing-A key role in the downstream supply chain
Information and Management
Journal of Global Information Management
Exploitative and exploratory learning in transactive memory systems and project performance
Information and Management
Expert Systems with Applications: An International Journal
The Impacts of Network Governance on the Performance of ITO: A Study of Taiwanese Firms
Journal of Global Information Management
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Our research attempted to identify the behavioral process of knowledge transfer by examining the effects of IT human capability, human character, trust, and cooperative learning on it in an IT outsourcing situation. By analysing data collected from vendor and client matched-pair samples of 87 IT outsourcing projects, we found that both the client's and the vendor's character influenced trust, trust affects on cooperative learning, and the cooperative learning influence on knowledge transfer. More importantly, it we found that the client's IT human capability had a direct impact on cooperative learning and knowledge transfer. This indicated that client's IT human capability was a crucial factor in effective knowledge transfer during IT outsourcing. It also implied that client firms should identify and retain some IT personnel who can apply vendors' competencies in IT practice and respond effectively to any technological challenges.