Would You Share?: Examining Knowledge Type and Communication Channel for Knowledge Sharing Within and Across the Organizational Boundary

Authors:
Paul M. Di Gangi;Molly M. Wasko;Xinlin Tang
Affiliations:
Loyola University Maryland, USA;University of Alabama at Birmingham, USA;Florida State University, USA
Venue:
International Journal of Knowledge Management
Year:
2012

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Abstract

Advances in computer-mediated communication technologies have increased the variety of choices individuals have when sharing knowledge both within and across organizational boundaries. This paper extends prior research by comparing face-to-face and computer-mediated communication channels email, online communities, and knowledge repositories/wikis for different knowledge types computer program and expertise in intra-and inter-organizational knowledge sharing contexts. Using vignettes, this study determines whether individuals adjust their knowledge sharing behaviors based on the different knowledge types, communication channels, and boundary conditions. Results suggest individuals are more likely to share expertise intra-organizationally via face-to-face and share a computer program intra-organizationally via knowledge repositories/wikis. Also, results suggest individuals are more likely to share expertise or a computer program inter-organizationally via face-to-face.