Tool steel materials selection under fuzzy environment
Fuzzy Sets and Systems
Evaluating weapon systems using fuzzy arithmetic operations
Fuzzy Sets and Systems
Fuzzy logic and NeuroFuzzy applications in business and finance
Fuzzy logic and NeuroFuzzy applications in business and finance
Extensions of the TOPSIS for group decision-making under fuzzy environment
Fuzzy Sets and Systems
A fusion approach for managing multi-granularity linguistic term sets in decision making
Fuzzy Sets and Systems
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Defuzzification within a multicriteria decision model
International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems
Assessment of employees' perceptions of service quality and satisfaction with e-business
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Expert Systems with Applications: An International Journal
A causal analytical method for group decision-making under fuzzy environment
Expert Systems with Applications: An International Journal
Choosing knowledge management strategies by using a combined ANP and DEMATEL approach
Expert Systems with Applications: An International Journal
Developing a hybrid multi-criteria model for selection of outsourcing providers
Expert Systems with Applications: An International Journal
Evaluating vehicle telematics system by using a novel MCDM techniques with dependence and feedback
Expert Systems with Applications: An International Journal
Strategic analysis of healthcare service quality using fuzzy AHP methodology
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Using hybrid MCDM to evaluate the service quality expectation in linguistic preference
Applied Soft Computing
Expert Systems with Applications: An International Journal
Integrated model of hot spring service quality perceptions under uncertainty
Applied Soft Computing
Integrating fuzzy DEMATEL and fuzzy hierarchical TOPSIS methods for truck selection
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
An evaluation index system for prediction of technology commercialization of investment projects
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology - FUZZYSS'2011: 2nd International Fuzzy Systems Symposium
Hi-index | 12.06 |
This study proposes an evaluation approach on assessing service quality perceptions based on the fuzzy measure and extension of decision-making trial and evaluation laboratory (EDEMATEL). This research comprises the perception of two study groups, namely, customers and employees, which include 22 evaluation criteria assessed by two groups from the top four English hotels in Taiwan. The human perception on service quality usually involves in imprecision and vagueness. The triangular fuzzy numbers presents the vagueness and subjectivity information, and use defuzzification method to handle the vagueness linguistic information into a crisp value. This study applies fuzzy set theory and EDEMATEL method to evaluate the interrelationships of service quality evaluation criteria and to compromise the group perceptions into a cause and effect model in uncertainty. The proposed approach is an effective method for assessing the group perceptions, and it integrates the different perceptions into a compromised cause and effect model of hotel service quality in uncertainty. The managerial implications are discussed.