Tool steel materials selection under fuzzy environment
Fuzzy Sets and Systems
Extensions of the TOPSIS for group decision-making under fuzzy environment
Fuzzy Sets and Systems
A fusion approach for managing multi-granularity linguistic term sets in decision making
Fuzzy Sets and Systems
Using fuzzy numbers to evaluate perceived service quality
Fuzzy Sets and Systems - Special issue on fuzzy numbers and uncertainty
A comparison of Magal's service quality instrument with SERVPERF
Information and Management
Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment
Expert Systems with Applications: An International Journal
Generalizing TOPSIS for fuzzy multiple-criteria group decision-making
Computers & Mathematics with Applications
Extension of fuzzy TOPSIS method based on interval-valued fuzzy sets
Applied Soft Computing
Expert Systems with Applications: An International Journal
Customer evaluation for order acceptance using a novel class of fuzzy methods based on TOPSIS
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Implementation and performance evaluation using the fuzzy network balanced scorecard
Computers & Education
Data mining for exploring hidden patterns between KM and its performance
Knowledge-Based Systems
Using a hybrid MCDM model to evaluate firm environmental knowledge management in uncertainty
Applied Soft Computing
Positioning strategic competitiveness of green business innovation capabilities using hybrid method
Expert Systems with Applications: An International Journal
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This study proposes a combined fuzzy Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) and the Decision Making Trial and Evaluation Laboratory (DEMATEL) method using linguistic preference to deal with this study objective. This study is aimed to evaluate service quality expectation in hot spring hotel's ranking problem. This criteria ranking might be a key strategic direction of the hot spring hotels. The solving procedure is as follows, (i) the weights of criteria are described in linguistic preferences with triangular fuzzy numbers; (ii) using TOPSIS to result the ranking order for all alternatives; (iii) using DEMATEL to resolving criteria interdependency relationships weights and combine into TOPSIS method; (iv) an empirical example of hot spring hotels ranking problem to resolve with this hybrid method approach and indicates that hot spring hotel S2 (L.J. hot spring hotel) is the best selection in terms of a set of criteria. The managerial implications and conclusions are discussed.