Developing a hybrid multi-criteria model for selection of outsourcing providers

Authors:
James J. H. Liou;Yu-Tai Chuang
Affiliations:
Department of Air Transportation, Kainan University No. 1, Kainan Road, Luchu, Taoyuan 338, Taiwan;Department of Air Transportation, Kainan University No. 1, Kainan Road, Luchu, Taoyuan 338, Taiwan
Venue:
Expert Systems with Applications: An International Journal
Year:
2010

Citing 6
Cited 6

Multidimensional data in multidimensional scaling using the analytic network process

Pattern Recognition Letters
Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL

Expert Systems with Applications: An International Journal
Using a hybrid multi-criteria decision aid method for information systems outsourcing

Computers and Operations Research
Developing a decision model for business process outsourcing

Computers and Operations Research
Selecting management systems for sustainable development in SMEs: A novel hybrid model based on DEMATEL, ANP, and ZOGP

Expert Systems with Applications: An International Journal
Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause-effect model in uncertainty

Expert Systems with Applications: An International Journal

A fuzzy VIKOR method for supplier selection based on entropy measure for objective weighting

Expert Systems with Applications: An International Journal
Developing an integrated model for the selection of strategic alliance partners in the airline industry

Knowledge-Based Systems
E-procurement Service Provider Selection---An Analytic Network Process-Based Group Decision-Making Approach

Service Science
Integrating DANP and modified grey relation theory for the selection of an outsourcing provider

Expert Systems with Applications: An International Journal
A fuzzy integral-based model for supplier evaluation and improvement

Information Sciences: an International Journal
Combining VIKOR-DANP model for glamor stock selection and stock performance improvement

Knowledge-Based Systems

Quantified Score

Hi-index	12.07

Visualization

Abstract

Outsourcing is a good strategy for firms that need to reduce operating costs and improve competitiveness, but it remains important for firms to scientifically select the appropriate outsourcing providers. Some efforts have been made regarding outsourcing problems, but these efforts incorrectly assumed that the criteria in the decision process are independent, which is not true in the real world. In this paper, we propose a new hybrid multiple criteria decision-making (MCDM) model, which addresses the dependent relationships among criteria with the aid of the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method to build a relations-structure among criteria. The Analytical Network Process (ANP) is used to determine the relative weights of each criterion with dependence and feedback. The VIKOR method (VlseKriterijumska Optimizacija I Kompromisno Resenje in Serbian, meaning Multi-criteria Optimization and Compromise Solution) is then used to prioritize the alternatives. The proposed model can help practitioners improve their decision process, especially when criteria are numerous and inter-related. Throughout our study, we use data from a Taiwanese airline to demonstrate this method.