Expert systems and fuzzy systems
Expert systems and fuzzy systems
Extensions of the TOPSIS for group decision-making under fuzzy environment
Fuzzy Sets and Systems
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Application of modified fuzzy ahp method to analyze bolting sequence of structural joints
Application of modified fuzzy ahp method to analyze bolting sequence of structural joints
A fuzzy preference-ranking model for a quality evaluation of hospital web sites: Research Articles
International Journal of Intelligent Systems
An application of AHP and sensitivity analysis for selecting the best slicing machine
Computers and Industrial Engineering
Data triangulation and web quality metrics: a case study in e-government
Information and Management
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Computer-aided machine-tool selection based on a Fuzzy-AHP approach
Expert Systems with Applications: An International Journal
The interval-valued fuzzy TOPSIS method and experimental analysis
Fuzzy Sets and Systems
Expert Systems with Applications: An International Journal
A hybrid approach to concept selection through fuzzy analytic network process
Computers and Industrial Engineering
Weapon selection using the AHP and TOPSIS methods under fuzzy environment
Expert Systems with Applications: An International Journal
Supplier selection in electronic marketplaces using satisficing and fuzzy AHP
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
A combined fuzzy MCDM approach for selecting shopping center site: An example from Istanbul, Turkey
Expert Systems with Applications: An International Journal
An exploratory study into factors of service quality for application service providers
Information and Management
Group decision-making based on concepts of ideal and anti-ideal points in a fuzzy environment
Mathematical and Computer Modelling: An International Journal
Expert Systems with Applications: An International Journal
A method for the selection of customized equipment suppliers
Expert Systems with Applications: An International Journal
Calibrated fuzzy AHP for current bank account selection
Expert Systems with Applications: An International Journal
An approach to generalization of fuzzy TOPSIS method
Information Sciences: an International Journal
Expert Systems with Applications: An International Journal
Benchmarking of service quality with data envelopment analysis
Expert Systems with Applications: An International Journal
Hi-index | 12.06 |
Service sector is under pressure to deliver continuing performance and quality improvement while being customer-focused. In recent terms, there exists web based or electronic service quality (e-sq) concept. With the birth of electronic commerce, it has become important to be able to monitor and enhance e-sq. Therefore, this study will examine the e-sq concept and determine the key components of e-sq. The e-sq framework is employed by the aid of service quality (SERVQUAL) methodology as the theoretical instrument. Finally, proposed e-sq framework is illustrated with a web service performance example of healthcare sector in Turkey by using a combined multiple criteria decision making (MCDM) methodology containing fuzzy analytic hierarchy process (AHP) and fuzzy technique for order performance by similarity to ideal solution (TOPSIS). The work presented in this paper shows the applicability of the e-sq framework in explaining the complexity of aspects observed in the implementation of healthcare services via internet.