India's Software Industry: State Policy, Liberalisation and Industrial Development
India's Software Industry: State Policy, Liberalisation and Industrial Development
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
Global "Body Shopping": An Indian Labor System in the Information Technology Industry (In-formation)
Global "Body Shopping": An Indian Labor System in the Information Technology Industry (In-formation)
The presence and development of competency in IT programs
Journal of Systems and Software
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Investigations of offshore outsourcing of information systems have presented little evidence on developing country software and information technology (IT) industries. This study probes how Indian software and IT suppliers trade off work in India versus bodyshopping of employees. Worldwide clients view these practices as full offshoring versus on-shore temporary hiring from an Indian firm, but these practices are probed from suppliers' perspective. Suppliers' characteristics are theorized to affect their use of bodyshopping versus in-India work. A Reserve Bank of India survey of every Indian software and IT firm elicited suppliers' use of bodyshopping to serve clients abroad. Consistent with theoretical rationales, suppliers that were larger, incorporated, public, and owned foreign subsidiaries most frequently provided bodyshopping among their international services. Bodyshopping was used frequently for IT purchasing and systems maintenance and infrequently for business process applications, and was infrequent to nations where bodyshopped labor costs were high. The evidence expands knowledge of the vibrant entrepreneurial IT industry in India and how it serves client firms abroad.