Adopters and non-adopters of business-to-business electronic commerce in Singapore
Information and Management
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
Information systems outsourcing: a literature analysis
Information and Management
Procedural coordination and offshored software tasks: Lessons from two case studies
Information and Management
The Effectiveness of Knowledge Transfer Portfolios in Software Process Improvement: A Field Study
Information Systems Research
Journal of Management Information Systems
Expertise Integration and Creativity in Information Systems Development
Journal of Management Information Systems
Analyzing the impact of a firm's capability on outsourcing success: A process perspective
Information and Management
Journal of Management Information Systems
Predictors of Formal Control Usage in IT Outsourcing Partnerships
Information Systems Research
IT outsourcing and firm-level performance: A transaction cost perspective
Information and Management
A Learning Model of Information Technology Outsourcing: Normative Implications
Journal of Management Information Systems
Meeting the challenges of knowledge management at the Housing and Development Board
Decision Support Systems
Business-Related Determinants of Offshoring Intensity
Information Resources Management Journal
Journal of Global Information Management
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We developed a nomological network of antecedents and outcomes of knowledge transfer and utilization in IT outsourcing relationships, and tested it using a survey of 146 IT outsourcing partnerships in Singapore. Our findings showed that the characteristics of outsourcing clients, vendors, and knowledge transferred played important roles in facilitating knowledge transfer; the transferred knowledge in conjunction with the knowledge integration mechanisms affected knowledge utilization in client-firms, and that this generated significant operational and strategic performance gains in IT operations. Our findings can aid practitioners determine how to use outsourcing to improve knowledge management in their organization.