Global disaggregation of information-intensive services
Management Science
Employment outsourcing in information systems
Communications of the ACM
The substitution of information technology for other factors of production: a Firm Level Analysis
Management Science - Special issue: Frontier research on information systems and economics
IT capabilities: theoretical perspectives and empirical operationalization
ICIS '99 Proceedings of the 20th international conference on Information Systems
Information and Management
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Productivity Effects of Organizational Change: Microeconometric Evidence
Management Science
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
Information systems outsourcing: a study of pre-event firm characteristics
Journal of Management Information Systems
Journal of Management Information Systems
Information Technology as an Enabler of Growth in Firms: An Empirical Assessment
Journal of Management Information Systems
Industry Level Supplier-Driven IT Spillovers
Management Science
From Association to Causation via a Potential Outcomes Approach
Information Systems Research
Journal of Management Information Systems
A sender-receiver framework for knowledge transfer
MIS Quarterly
Research Note---Returns to Information Technology Outsourcing
Information Systems Research
The Impact of IT-Related Spillovers on Long-Run Productivity: An Empirical Analysis
Information Systems Research
Information and Management
Agent-based computational investing recommender system
Proceedings of the 7th ACM conference on Recommender systems
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Firms are increasingly sourcing internal information systems functions from external service providers. However, there is limited empirical evidence of the economic impact of this delivery option and, more specifically, of the productivity gains accruing to firms that have outsourced. Moreover, there is little evidence of the role and contributions of the individual mechanisms by which service providers create value for client firms. We are particularly interested in whether client firms benefit from the accumulated knowledge held by information technology (IT) service firms. In this paper, we examine the impact of IT outsourcing on the productivity of firms that choose this mode of services delivery focusing, on the role of IT-related knowledge. Since firms selfselect into their optimal sourcing mode, we use a variety of econometric techniques including propensity scorebased matching and switching regression to control for potential bias arising from endogenously determined sourcing modes. We demonstrate that IT outsourcing does lead to productivity gains for firms that select this mode of service delivery. Our results also suggest that IT-related knowledge held by IT services vendors enables these productivity gains, the magnitude of which is moderated by a firm's IT intensity. Moreover, the value of outsourcing to a client firm increases with its propensity for outsourcing, which in turn depends on firm-specific attributes including efficiency level, financial leverage, and variability in business conditions. Our analyses also show that firms that outsource have been able to achieve additional productivity gains from contracting out compared with their counterfactuals.