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Communications of the ACM
Effects of decision support training and cognitive style on decision process attributes
Journal of Management Information Systems
Training end users: an exploratory study
MIS Quarterly
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Human factors in management information systems
The problem of statistical power in MIS research
MIS Quarterly
The Nurnberg funnel: designing minimalist instruction for practical computer skill
The Nurnberg funnel: designing minimalist instruction for practical computer skill
The importance of learning style in end-user training
MIS Quarterly
A computational model of skilled use of a graphical user interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Direct manipulation interfaces
Human-Computer Interaction
Designing interactive tutorials for computer users
Human-Computer Interaction
Individual differences and conceptual models in training novice users
Human-Computer Interaction
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Communications of the ACM
Training pre-assessment: is it feasible?
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
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SIGCPR '97 Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research
Trends in end-user training: a research agenda
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
Re-conceptualizing IT training for the workforce of the future
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
Examining workgroup influence on technology usage: a community of practice perspective
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
Evaluation of Intranet-based end-user training
ICIS '99 Proceedings of the 20th international conference on Information Systems
ERP training strategies: conceptual training and the formation of accurate mental models
SIGMIS CPR '03 Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce
Advanced topics in end user computing
A three-tier technology training strategy in a dynamic business environment
Advanced topics in end user computing
Advanced topics in end user computing
A process for post-implementation IT benchmarking
Information and Management
End-user training methods: what we know, need to know
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
A Longitudinal Field Study of Training Practices in a Collaborative Application Environment
Journal of Management Information Systems
Journal of Management Information Systems
End-user training methods: what we know, need to know
ACM SIGMIS Database
A context-aware adaptive learning system using agents
Expert Systems with Applications: An International Journal
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Graphical user interfaces (GUIs) are rapidly becoming ubiquitous in organizations. Most of what we know about software training comes from studies of command line interfaces. This paper compares concept-based versus procedure-based content of training materials. Concept-based materials define the nature and associations of the objects in the interface, while procedure-based materials define how specific tasks are carried out. This comparison was done using a field experiement. Eighty-two volunteers participated in a three-week Windows training program and completed a follow-up questionnaire seven months later. The results show that the amount learned in such sessions is a function of neither concept-based nor procedure-based training. GUI training should provide both kinds of information because trainees need to learn both. In addition, trainers should be aware of an apparent early pateau in learning of the Windows GUI.