ERP training strategies: conceptual training and the formation of accurate mental models

Authors:
Tony Coulson;Conrad Shayo;Lorne Olfman;C. E. Tapie Rohm
Affiliations:
California State University, San Bernardino, San Bernardino, CA;California State University, San Bernardino, San Bernardino, CA;Claremont Graduate University, Claremont, CA;California State University, San Bernardino, San Bernardino, CA
Venue:
SIGMIS CPR '03 Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce
Year:
2003

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Abstract

Enterprise Resource Planning (ERP) systems are large, complex integrated software applications that often take years to implement. This study examined a major determinant of successful ERP implementation, end-user training. Specifically, this study advances research in the area of ERP software through examining end-user training strategies that may impact the effective use of these complex systems. The Sein, Bostrom, and Olfman [19] Hierarchical Knowledge-Level model is applied in an experiment to develop more effective ERP training strategies. The experiment was a non-equivalent quasi-experimental design involving two groups of approximately 35 senior business students: one group was given the introduction of ERP workflow concepts as an advance organizer (TCT Group); the other received traditional, procedurally-oriented (PT Group) ERP training over the same 5 week time period. A series of post-test measures were administered after each training treatment, and ten days after all treatments concluded. The study finds that a workflow conceptual advanced organizer strategy (TCT group) improves end-users' mental model accuracy over time as demonstrated by the subjects' ability to recall ERP specific concepts. Results indicate that a conceptual advance organizer is an important component of ERP training and should be incorporated into an organization's training strategy.