Learning and using text-editors and other application programs

The role of training in preparing end users to learn new but similar software packages

SIGCPR '97 Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research

The role of conceptual models in formal software training

SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research

ERP training strategies: conceptual training and the formation of accurate mental models

SIGMIS CPR '03 Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce

Comprehensive bibliography

Advanced topics in end user computing