Communication breakdowns and boundary spanning activities on large programming projects
Empirical studies of programmers: second workshop
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
Two case studies of open source software development: Apache and Mozilla
ACM Transactions on Software Engineering and Methodology (TOSEM)
The Cathedral and the Bazaar
Interactional Coherence in CMC
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Exploring Usability Discussions in Open Source Development
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 07
Socialization in an Open Source Software Community: A Socio-Technical Analysis
Computer Supported Cooperative Work
Thematic coherence and quotation practices in OSS design-oriented online discussions
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Sensemaking in Technology-Use Mediation: Adapting Groupware Technology in Organizations
Computer Supported Cooperative Work
Computer Supported Cooperative Work
Computer Supported Cooperative Work
International Journal of Human-Computer Studies
Human-Computer Interaction
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Motivation -- This research aims at investigating emerging roles and forms of participation fostering design-use mediation during the Open Source Software design process Research approach -- We compare online interactions for a successful "pushed-by-users" design process with unsuccessful previous proposals. The methodology developed, articulate structural analyses of the discussions (organization of discussions, participation) to actions to the code and documentation made by participants to the project. We focus on the user-oriented and the developer-oriented mailing-lists of the Python project. Findings/Design -- We find that key-participants, the cross-participants, foster the design process and act as boundary spanners between the users and the developers' communities. Research limitations/Implications -- These findings can be reinforced developing software to automate the structural analysis of discussions and actions to the code and documentation. Further analyses, supported by these tools, will be necessary to generalise our results. Originality/Value -- The analysis of participation among the three interaction spaces of OSS design (discussion, documentation and implementation) is the main originality of this work compared to other OSS research that mainly analyse one or two spaces. Take away message -- Beside the idealistic picture that users may intervene freely in the process, OSS design is boost and framed by some key-participants and specific rules and there can be barriers to users' participation.